Refund & Cancellation

At Whitefields, we strive to ensure customer satisfaction. Please review our cancellation and refund policy below:

Refunds will not be issued for cancellations due to the following reasons:

Products that have been opened, used, or are not in their original condition.
Orders placed with an incorrect delivery address that have already been shipped.

Customers can receive a full refund if they cancel their order at least 12 hours before the scheduled delivery time.
Cancellations made within 12 hours of the scheduled delivery will not be eligible for a refund.

Perishable items (such as flowers) are non-refundable once the order has been processed.
Non-perishable, unused, and unopened items in their original packaging can be returned for a 100% refund, which will be credited to the customer’s Whitefields account for future purchases.
Non-perishable items include Whitefields hand-poured soy candles and 100% dried flower arrangements.
Delivery charges, if applicable, are non-refundable on returned products.

Any eligible refund will be credited to the customer's Whitefields account within 7 days from the date of cancellation or return, whichever is later.
The final decision regarding the condition of returned goods rests with Whitefields.

Any disputes related to refunds and cancellations shall fall under the jurisdiction of the courts in New Delhi.

For any further assistance, please reach out to our Customer Care Team . 9818176887.